Accessibility
Accessibility Statement
Information about services that comply with accessibility requirements.
This information does not constitute an acknowledgement that the services mentioned below are services in electronic commerce within the meaning of Section 1 (3) No. 5 BFSG and are subject to the requirements of the BFSG and BFSVG.
General description of the service in an accessible format and descriptions and explanations necessary for understanding the implementation of the service
On the website https://shop.schiesser.com we offer the purchase of clothing.
Using buttons, you can, for example, add clothing to your shopping basket. After clicking the "Add to Basket" button, you can enter your contact details. Fields without which it is not possible to submit the request are marked with an asterisk. After entering the necessary data, you can select a payment method and complete your order by ticking the box confirming that you agree to the General Terms and Conditions and the cancellation policy.
Requirements of the BFSG and BFSGV and their compliance
In accordance with Section 3 (1) of the Accessibility Enhancement Act (BFSG), certain services offered or provided by an economic operator must be accessible. Services are accessible if they can be found, accessed and used by people with disabilities in the usual manner, without particular difficulty and, in principle, without third-party assistance. The specific requirements for accessibility of services are governed by the Regulation on Accessibility Requirements for Products and Services under the Accessibility Enhancement Act (BFSGV). The BFSGV contains specific requirements, in particular in Sections 12 and 19. For example, the economic operator must provide information about how the service works in a specific manner. In addition, websites, including any associated online applications and services offered on mobile devices, must be designed in a consistent and appropriate manner to be perceptible, operable, understandable and robust.
In designing our website, we comply with the EU standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) version 2.2 from 2023 with regard to accessibility. The WCAG distinguishes accessibility requirements in three levels (A, AA, AAA). Schiesser GmbH is committed to meeting these requirements, inter alia, through adequate colour contrasts, navigation and the use of alternative texts. If you notice any content that is not accessible despite legal obligations, please let us know using the following contact details:
SCHIESSER GmbH
Schützenstraße 18
78315
Radolfzell
07732 90 0
We are committed to responding to your enquiries as quickly as possible and finding an accessible solution.
Details of the responsible market surveillance authority
The responsible market surveillance authority in relation to the BFSG is the Market Surveillance Authority of the States for the Accessibility of Products and Services based in Magdeburg.
Mediation body
A consumer who claims that an economic operator is in breach of a provision of the BFSG or BFSGV and that they are therefore unable to use the relevant product or service, or can only use it to a limited extent, is entitled to apply to the mediation body under Section 16 (1) of the Disability Equality Act to initiate mediation proceedings. This mediation body can be reached at https://www.schlichtungsstelle-bgg.de, at the address „Mediation body according to the Disability Equality Act with the Commissioner of the Federal Government for the Concerns of People with Disabilities, Taubenstraße 4-6, 10117 Berlin" and by email at info@schlichtungsstelle-bgg.de.
