Terms & Conditions
General Terms and Conditions of SCHIESSER GmbH – Online Shop
§ 1 Scope of Application
1. These General Terms and Conditions for the Online Shop ("GTC") of SCHIESSER GmbH, Schützenstraße 18, 78315 Radolfzell, Germany ("SCHIESSER" or "we/us") apply exclusively to consumers within the meaning of § 13 of the German Civil Code (BGB), i.e. any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity ("Customer" or "you/your"). The GTC apply to all contracts concluded between SCHIESSER and the Customer via the SCHIESSER online shop for the delivery of goods, in the version valid at the time of the order. Any deviating terms and conditions and/or other conditions of the Customer, regardless of their designation, are hereby expressly objected to, unless SCHIESSER separately agrees to their validity in writing.
2. The range of goods in the online shop is exclusively aimed at consumers who are ordinarily resident in Switzerland or Liechtenstein and who are able to provide a delivery address in one of the aforementioned countries.
§ 2 Conclusion of Contract
1. The web pages in the SCHIESSER online shop constitute merely a sales brochure ("online catalogue page"). The presentation of products in the online shop represents only an invitation to you to submit an offer (order). All information is therefore subject to change and non-binding.
2. The order confirmation sent to you by e-mail after your order serves exclusively to inform you that we have received your order (for details of the ordering process, see § 3 of these GTC). A purchase contract is not yet concluded thereby.
3. The purchase contract is only concluded upon dispatch of our goods and your receipt of a corresponding confirmation by e-mail. In this confirmation or in a separate e-mail, but no later than upon delivery of the goods, the contractual text (consisting of the order, GTC, cancellation policy and confirmation) will be sent to you on a durable medium (e-mail or paper printout). If we discover during the processing of your order that the products you have ordered are not available, we will inform you separately by e-mail.
§ 3 Ordering Process
The ordering process in our online shop comprises a total of 5 steps.
1. In the first step, you select the desired items and add them to the shopping basket by clicking the "Add to basket" button.
2. In the second step, you can decide whether you wish to create a customer account in our online shop or place your order without a customer account.
3. In the third step, you enter your personal details, including your billing address and, if applicable, a different delivery address. In this step, when registering for the first time or placing a guest order, you must accept our GTC and privacy policy by ticking the relevant box; these can be accessed via the corresponding link provided.
4. In the fourth step, you select one of the payment methods offered.
5. In the final step, you have the opportunity to review all information (e.g. name, address, payment method, items ordered) once more and correct it if necessary. Before submitting your order, you will be expressly informed of the applicability of these GTC, our privacy policy and the cancellation policy, which you can access via the corresponding link. You will also be expressly informed that by placing the order you agree to the applicability of the aforementioned conditions and provisions. The order, and thereby a binding purchase offer, is placed by clicking the "Buy now" button. The conclusion of the purchase contract is governed by § 2 of these GTC.
6. Goods are supplied in household quantities only.
§ 4 Minors
SCHIESSER does not accept orders from customers who have not yet reached the age of 18. Our products for minors may also only be purchased by persons over 18 years of age. If you have not yet reached the age of 18, you may only place orders in our online shop together with your parents or a legal guardian.
§ 5 Cancellation Policy
1. Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.
In the case of a contract for multiple goods which you have ordered as part of a single order and which are delivered separately, the cancellation period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last item of goods.
To exercise your right of cancellation, you must inform us, SCHIESSER GmbH, Schützenstraße 18, 78315 Radolfzell, Germany, e-mail widerruf@schiesser.com; telephone: +49 1805 212699 (depending on your telecommunications provider, charges for an international call to Germany may apply); by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract.
You may also use the enclosed cancellation form (https://shop.schiesser.com/pages/presse/widerrufsformular/), though this is not mandatory. You may also complete and submit the cancellation form electronically on our website. If you make use of this option, we will send you a confirmation of receipt of the cancellation without delay by e-mail.
To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
2. Consequences of Cancellation
If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your cancellation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You are only liable for any diminished value of the goods if this diminished value is due to handling that is not necessary for testing the nature, characteristics and functioning of the goods.
Testing the characteristics and functioning of the goods means testing and trying out the respective goods as is possible and customary in a retail shop. Furthermore, you can avoid the obligation to pay compensation for diminished value by not using the item as if it were your own property and by refraining from anything that would impair its value.
Model Cancellation Form
If you wish to cancel the contract, please complete this form and return it to: SCHIESSER GmbH, Schützenstraße 18, 78315 Radolfzell, Germany, e-mail widerruf@schiesser.com
- I/we (*) hereby give notice of the cancellation of my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
Signature of consumer(s) (only if notification is made on paper)
Date
(*) Delete as appropriate
End of model cancellation form
3. Exclusion of the Right of Cancellation
The right of cancellation does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, or in the case of other statutory grounds for exclusion.
End of cancellation policy
§ 6 Delivery and Additional Right of Return
1. Unless otherwise agreed, delivery will be made to the delivery address you have specified. Delivery is only available within Switzerland. Delivery is carried out by our logistics service provider, Post CH AG.
2. The delivery time within Switzerland is approximately five to seven working days (Monday to Friday).
3. Notwithstanding the statutory right of cancellation (see § 5 of these GTC), you have an additional right of return, to be exercised within twenty-eight calendar days of receipt of the goods. Within this period (the period commencing on the day after receipt of the goods), you may return or hand over the goods, provided they are complete, in their original packaging and in an unused and undamaged condition. The return of goods is free of charge for you, regardless of the value of the goods, provided you arrange for the collection of the return via Pick@Home. Timely collection is sufficient to meet the deadline. Payments already made to us will be refunded to you if the above-described requirements are met. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. The right of return described above does not affect your statutory rights and claims, in particular your statutory right of cancellation and your statutory warranty rights.
§ 7 Prices and Shipping Costs
1. The prices stated in the online shop at the time of the order apply. These include the applicable statutory value added tax.
2. Before completing the order, we will inform you of any shipping costs you may be required to bear, itemised and stated separately from the price of the goods, in the order form. Further information on any shipping costs you may be required to bear can be found at https://shop.schiesser.com/pages/zahlarten-versand/.
§ 8 Payment Terms
1. SCHIESSER accepts the payment methods displayed during the ordering process. The following payment methods are offered in the online shop:
Advance payment
Invoice
Credit card (Mastercard and Visa)
2. We reserve the right to conduct a credit check in compliance with all relevant data protection regulations and, in the event of a negative credit assessment — in particular if you are in arrears with invoices from previous orders in our online shop — the right to process your order only using the payment methods we have proposed (e.g. payment in advance). We will inform you of this decision without delay, and in any case prior to the conclusion of a purchase contract (cf. § 2 para. 3 of these Terms and Conditions).
3. In the case of payment by invoice, the amount must be settled within 14 days of receipt of the invoice to the account specified therein. The invoice will be included with the parcel.
4. Should you fall into arrears with the settlement of your invoice, you shall be obliged to compensate us for any damages thereby incurred, in particular costs arising from any necessary enforcement of our claims, both out of court and in court (including — where the statutory conditions are met and subject to statutory fee regulations — costs for debt collection agencies and/or legal assistance).
§ 9 Retention of Title
The delivered goods remain the property of SCHIESSER until payment has been made in full.
§ 10 Warranty
1. Warranty for defects in purchased goods is governed by statutory provisions. In particular, the customer may demand subsequent performance (replacement delivery or rectification of defects/repair). However, SCHIESSER is entitled to refer the customer to a replacement delivery if rectification of the defect is only possible at disproportionate cost. In this regard, particular consideration shall be given to the value of the goods in a defect-free condition, the significance of the defect, and whether recourse to a replacement delivery could be made without substantial disadvantage to the customer.
2. Warranty rights are excluded if you alter the goods and the defect is thereby caused.
3. You may assert your warranty claims by stating the order number, your name and address, and a brief description of the reasons, by e-mail to kundenservice@schiesser.com. The defective goods must be returned to us for inspection by means of collection, to be arranged via pick@home. Compliance with the above requirements facilitates our review and expedites processing. Any failure to comply with these requirements does not constitute a restriction of warranty rights. In this respect, statutory provisions apply.
§ 11 Set-Off, Retention
You are only entitled to set off claims if your counterclaims have been established by a court of final instance or are undisputed by us. You are only authorised to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
§ 12 Data Protection
The protection of your personal data, which you provide to us in the course of your business relationship in the online shop, is of great importance to us. We will process your data only in accordance with our data protection provisions. You may view and print the data protection provisions here.
§ 13 Copyright and Trade Mark Law
1. All content on the website, in particular texts, graphics, photographs, illustrations and software, is the property of SCHIESSER. This content is protected by copyright and other intellectual property rights. Reproduction, editing, storage or any other processing is not permitted.
2. All trade marks used on the website are — unless otherwise indicated — the property of SCHIESSER. Any use or utilisation of the trade marks in any form whatsoever without our consent is prohibited.
§ 14 Liability
1. Subject to the exceptions set out below, we shall not be liable, in particular not for claims by the customer for damages or reimbursement of expenses — irrespective of the legal basis — in the event of a breach of obligations arising from a contractual or statutory obligation.
2. The above exclusion of liability pursuant to § 14 para. 1 shall not apply:
- to our own intentional or grossly negligent breach of duty and intentional or grossly negligent breach of duty by our legal representatives or vicarious agents;
- to the breach of material contractual obligations. "Material contractual obligations" are those whose fulfilment characterises the contract and upon which the customer may rely;
- in the event of injury to body, life or health, including by legal representatives or vicarious agents;
- insofar as we have assumed a guarantee for the quality of our goods or the existence of a performance outcome or a procurement risk within the meaning of § 276 of the German Civil Code (BGB);
- in the case of liability under the Product Liability Act or other mandatory statutory grounds for liability.
3. In the event that only slight negligence is attributable to us or our vicarious agents and no case falling within § 14 para. 2, third, fourth and fifth indents above applies, we shall also be liable for breaches of material contractual obligations only for the foreseeable damage typical of this type of contract.
4. The exclusions and limitations of liability pursuant to § 14 paras. 1 – 3 above shall apply equally in favour of our governing bodies, our managerial and non-managerial employees and other vicarious agents, as well as our subcontractors.
5. The above provisions do not entail any reversal of the burden of proof.
§ 15 Final Provisions
All contracts between you and SCHIESSER are governed by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory (consumer protection) provisions, in particular those of the state in which the customer as a consumer has his or her habitual residence, remain unaffected.
The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes relating to their online orders out of court in the first instance. The dispute resolution platform can be found at: https://ec.europa.eu/consumers/odr/. Otherwise, SCHIESSER does not participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
§ 16 Website Provider
The website available under the domain shop.schiesser.com is operated by:
SCHIESSER GmbH
Schützenstraße 18
78315 Radolfzell
Germany
Represented by the Managing Director:
Sonja Balodis
Telephone: +49 (0) 7732 90-0
Fax: + 49 (0) 7732 90 - 65 55
Email: kundenservice@schiesser.com
Registry Court, Local Court of Freiburg,
HRB 725198
VAT: CHE-489.464.739
Latest version of these GTC: 17.09.2026
